Vacancy Details - AS4439 - Director of Operations

AS4439 - Director of Operations - H&M

Business Unit: zz(DO NOT USE)	Division: zz.....(Do No Use)
Brand: H&M	Country: Kuwait
Location: Kuwait City (Kuwait)	Closing Date: 31-Mar-2010

Role:

With more than 17,000 employees and 1,700 stores, M.H. Alshaya W.L.L. Company is spearheading the expansion of more than 50 world-class leading retail brands such as H&M, Starbucks, Debenhams, Mothercare, Mac, The Body Shop, Boots, Office Depot, Williams Sonoma etc. in 17 countries across the Middle East, North Africa, Central and Eastern Europe and Russia. Alshaya's retail portfolio includes several divisions such as Fashion & Footwear, Pharmacy, Casual Dining, Starbucks, H&M, Home Furnishings and Optics etc.

To realise its highly ambitious and aggressive expansion plan, the company is currently looking for a proactive, commercially focused and profit driven Director of Operations - H&M for the Middle East. Based at Alshaya's Head Office in Kuwait and reporting to the Vice President - H&M, the Director of Operations will have the exciting opportunity to spearhead the expansion of one of the most successful fashion brand in the Middle East.

Role Specifics:

To provide clear leadership to the Operations & Visual functions to ensure maximisation of Sales and Profit across all stores
To ensure effective delivery of products and support to stores / cross functional work with senior team
To create a culture that empowers leaders to learn & grow with the business, ensuring that Succession Plans are in place
To ensure that an Operational plan is in place and driven at all levels, providing regular updates to the VP on status
To actively contribute to the development of business initiatives, relevant to the development of the brand

Key performance areas:

Maximising sales and profitability:

To drive and deliver sales performance in all markets. To manage sales objectives and operational costs, in line with agreed business plan
To take ownership and leadership responsibility for achievement of weekly/monthly sales targets
To ensure stores maximise use of space, anticipating and advising changes to layout based on sales or seasonal history
To influence brand and business managers on concept profile, allocation, depth and width
To determine and implement plans to correct sales underperformance or to exploit sales opportunities

Managing Senior-Level Operations & Visual team

As a figure of seniority, to lead as first point of contact all operational or integrated/related processes
To ensure consistency of processes & routines across all markets
To ensure effective communication & understanding of the operational plans at all levels

People Development

To formulate and execute Succession Plans for field teams, to identify and develop successors
To empower "future stars" by providing them some extra responsibility or projects to provide a platform for growth
To set-up regular meetings held with the team to cascade information & to share best practices

Brand Relations

To ensure stores adhere to brand layouts and corporate look
To ensure that the ME Visual Merchandising is maintained as per the standards agreed with the Host Brand
To meet with Host Brand Country Managers on a regular basis and to provide performance overview and ensure that best practices are shared & implemented

Business Development

To form an operational perspective, to monitor conditions and trends within the ME
To develop an operational plan that is updated & reviewed periodically & will deliver operational goals within agreed timelines
To investigate feasibility of new stores and to work with senior team to agree business cases for locations under investigation

The Requirements:

15-20 years of operational experience in a Blue Chip retail environment, ideally gained in fashion wear, including a minimum of 10 years in senior management positions
Very strong technical business analytical tools knowhow
Management experience across more than one country - desirable

The Person:

Very hands-on, dynamic, proactive
Strong people focus, problem solver
Commercially astute and profit driven
Influential, strong negotiator
Charismatic with strong leadership
Proven track record delivering success through teamwork
Comfortable managing complexity

The Package:

Very competitive tax free package (Middle East), including bonus and executive benefits.
Strong potential for personal growth and multi-regional career progression

Note: you will be required to attach the following:
1. Resume / CV

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